Online Survey

The purpose of online survey is to know people's thoughts, opinions and feelings. I did an online survey from survey monkey, with 9 questions and 100 responders. In my case, I want to find out about average canteen condition in Singapore, problems that usually happen in canteen and how important canteen is to them. These are the list of questions:

  1. What is your age?

•      15 – 20

•      21 – 30

•      31- 40

•      41 – 50

2. What is your job?

•      Student

•      Teacher

•      Employee

•      Others

3. How important is canteen to you?

•      1

•      2

•      3

•      4

•      5

4. Which canteen do you usually eat at?

•      NAFA Campus I

•      Near working place

•      Near house

•      Others

5. How would you rate the canteen environment?

•      Excellent

•      Very good

•      Good

•      Fair

•      Poor

•      Very poor

6. Is the canteen too small?

•      Yes

•      No

7. According to your experience, what problems usually happen in canteen?

•      No seats

•      Long queue

•      Dirty and bad smell

•      Spilled food or drink on the floor

•      Wrong amount of change

•      Others

8. What time do you usually visit canteen to eat? 
•      Before 9

•      9

•      10

•      11

•      12

•      13

•      14

•      15

•      16

•      17

•      18

•      19

•      20

•      After 20

 

9. What things do you want to change about the canteen?

The results are in the form of table and graphic, then I did an analysis and came out with this result:

Most of our responders are 15 – 20 years old students in Singapore which are the consumer in canteens. According to survey, canteen is important to most responders.

79 responders assume that the canteen they usually visit is too small.  However half of the responders give good rating to the canteen, 6 responders give very good rating, 4 responders give excellent rating, 13 responders give poor rating, 1 responder gives very poor rating and the rest are fair. According to the result, however most responders assume that canteen is too small, but only a few of them give poor rating to the canteen. It means, small space is not the main criteria to rate a canteen.

The most crowded time for canteen is at 12.00 until 13.00, 47 responders usually visit canteen at 12.00 and 37 responders at 13.00. There are many problems happen in canteen, no seats is the problem that happen to most responders (61 responders). 47 responders complain about long queues, 23 responders complain about bad smell and dirty place, 22 responders complain about spilled food or drink on the floor and the rest complain about the food.

Besides the problem for the food, many responders wish to have a bigger canteen, with more seats and better layout. They want the canteen to be more spacious, comfortable clean and fresh.